Losing access to your account can be stressful, but don’t worry! We are here to help you get your Mechs back.
How you recover your account depends on whether it was previously linked to a service or if you played on a guest profile. Let’s get you back into the Arena!
If your account was connected (Plarium ID, Facebook, Apple, or Google)
If you previously linked your game to a Plarium ID, Facebook, Apple ID (for iOS), or
Google Account (for Android), restoring your progress is quick and easy.
On Mobile Devices (iOS/Android):
Important: If you just reinstalled the game, you will temporarily start on a new guest
account. You must complete the brief intro tutorial first. Once you finish it, the full Hangar interface will unlock, allowing you to access the settings and switch to your main account:
1. Tap your profile avatar in the top left corner of the Hangar screen.
2. Navigate to the Connection tab.
3. Select the connection method (Plarium ID, Facebook, Apple ID, or Google) you used for your main account and log in.
4. If the guest account you are currently playing on is already connected to
something else, simply tap “Sign out”.
5. Once you are back on the loading screen, choose the correct connection method
to log into your main account.
Pro Tip: If you log in and see a brand-new Level 1 account, don't panic! You likely just
selected a different email or social profile. Simply log out and try signing in again with another email address or connection you own.
On Plarium Play (PC/Mac):
Restoring a connected account on Plarium Play is as simple as logging into the launcher with the correct credentials:
1. Open the Plarium Play launcher.
2. If you are logged into a different account, locate your profile avatar in the bottom-
left corner and open the account menu.
3. Select “Log Out” or choose “Add Account”; if you want to keep both accounts
saved in your launcher for easy switching.
4. Sign in using the Plarium ID, Google, or Apple account associated with your lost
Mech Arena profile.
5. Launch the game, and your original progress will be waiting for you!
If your account was unlinked, or if you aren’t sure
If you played on a Guest account without linking it to any platform, or if you simply can’t remember your login details, don’t panic! Our Support Team can help recover it
manually.
Security Reminder: Official Plarium Support will never ask for your password. Please
only use the secure form linked below to share your account details with our team.
Please submit a recovery request using this secure form: Submit a Request Form
What information do you need to provide?
To help us locate your account as quickly as possible, please include the Game ID of your lost account in the form.
If you don’t remember your old Game ID, please attach any of the following to your
request:
• A screenshot of the loading screen from your lost account.
• A screenshot of your in-game profile.
• A screenshot of an official purchase confirmation receipt from Google Play or the App Store (if you ever made an in-game purchase on that account).
Important Note on Inactive Accounts:
Please be aware that in accordance with the Data Retention section of our Privacy
Policy, game accounts that have been completely inactive for over 3 years are permanently deleted and cannot be recovered.
Helpful Links:
• How to save my game account
• How to start a new game
Still have questions?
Our Support Team is always ready to help! Feel free to reach out to us. Looking to chat with other players and follow game news? Join our official Discord community!