Here is a list of current issues in the game that the developers are already working on. The mentioned problems are our main focus, as your comfort in the game is our top priority.
Any additional information about the known or unknown issues that could help us improve the game and fix them faster is always useful to us. Please check this article on how to create and send a good bug report.
Deathwalker's Arsenal Master Achievement
The Achievement requires Deathwalker to be equipped with a Common Tier 1 Weapon—Autocannons. This choice is not intentional.
Solis' Ability is short-lived
The Blind status effect is active for less than three seconds.
Assists don't get recorded in matches
In some cases, assists are not registered. Once the match ends, the wrong numbers are displayed in the Battle Results window.
Medals are not granted for healing
Medals are not given for healing allies with Salvor's Ability.
Implants don't increase Squad Power
Some Mech-specific Implants have no influence on Squad Power despite the fact they should add more Points.
Overexposed texture of Mechs
The Mech's model or Skin is overly bright and lacks clear details. The issue may appear in the Hangar or the Mech selection window before the battle.
False indicator near the avatar
An orange dot that informs about the completed Achievements is displayed in the corner of the avatar. However, none of the Achievements were completed.
Some Implants don't change the damage output
The Predator Drive DMG for Stalker and Blockhorn's Amp DMG Implants do not affect the actual Damage dealt in battle.
Weapon Icons are too big
Some Weapon icons are too big when you view someone else's Hangar.
The Blockhorn's Barricade
The Blockhorn's Barricade remains throughout the battle, even after the Mech is destroyed. The issue is purely visual — the phantom Barricade doesn't affect the gameplay.
Watching sponsored videos may shift the screen UI
Sometimes, the UI elements shift down after watching sponsored ads.
Aegis is unable to set its Shield on the Smokestacks Map
The Aegis' Ability cannot be deployed on certain parts of the Map.
Blurry text in chat
Text gets blurry in the input box of the chat if the message is too long.
Achievement rewards issue
After the achievement system update, the rewards for some already reached milestones might seem unclaimed. It's only a visual issue. The rewards were added to the account previously.
Exit gesture issue
It is impossible to leave the game with the button or "back" gesture on Android devices.
The most frequent errors and solutions are listed here for your convenience. To fix some of them, it is necessary to get in touch with our Support Team. You can follow this link: https://bit.ly/4ahjOYh.
Mastery Engineer Achievement
If you've maxed out a certain Mech, you may still see an incomplete Mastery Engineer Achievement progression. This is only a visual issue: the overall number of Achievement Points is displayed correctly. They are credited to your account once you fulfill the Achievement's requirement.
To resolve this visual bug, please contact the Support Team. We'll be happy to help you once we get to your inquiry.
Fully upgraded Mech
Master Engineer Achievement progress
Negative balance after receiving resources
The rewards might be added to balance with a slight delay. If you spend resources immediately after receiving rewards, for example, after a video review, you might see that your balance turns negative. It's only a visual issue. In such cases, please restart the game, and the number of resources will be shown correctly.
Negative balance of Event Tokens
Facebook login issue
When trying to log in to your game account with Facebook, you might face the "invalid_facebook_token" error message. In this case, please contact the Support Team. We'll be happy to help you solve the issue once we get to your inquiry.
Invalid Facebook Token error
No video from advertiser
Currently, the advertiser offers no sponsored videos. If you receive such a pop-up, be sure that the option is not broken, and you will be able to watch more videos after a short period of time.
No video from advertiser
Unable to add friends, however, the displayed number is less than 100
Please contact the Support Team. We'll gladly help you solve the issue once we get to your request.
Inability to add more friends
Finalize Purchases
When trying to purchase a special offer, you receive a notification asking you to finish your previous purchases.
Please contact our Support Team. If you made a purchase but haven't received it yet, mention your game ID and a screenshot of the payment confirmation in your message.
Unfinalized purchases error message
1105 Billing failed
Please make sure that your Google Play Store is updated.
Here's a helpful article https://support.google.com/googleplay/answer/113412?hl=en
If the problem is still present, please contact Google Support via this link: https://support.google.com/.
Billing failed error
Loading-related errors
Loading and lagging issues are mainly caused by unstable network or device incompatibility. Please check the "General Loading Troubleshoot" article to resolve such problems.
If the issue is still present, get in touch with our Support Team, specifying the information requested in the article above.
Internet connection lost
Failed to start the Battle
You will also find useful information that will shed light on unobvious situations that you will encounter in the Mech Arena.
Only one copy of the Weapon is available to equip
Not a bug! All Heavy Weapons (10-16 Energy Cost) are available in a single copy.
Still, you can increase the Equip Limit of such Weapons after their maximum Rank upgrade.
Rank vs Level of the Mech, Weapon, or Pilot
To upgrade 1 Rank of any Mech, Weapon, or Pilot, it is necessary to upgrade 7 Levels of the item in question.
Attach a screenshot or a video option
If the option to attach a screenshot or video does not work, please send us the files via this сhannel: https://bit.ly/4ahjOYh.
In such a case, please include your account ID (you can find it under your nickname in the player's profile).
When are these issues going to be fixed?
Fixing a bug is never straightforward. The responsible teams conduct extensive research, development, and testing on all issues. While we cannot share the exact dates of the fix, we are actively working to resolve these bugs as quickly as possible. Thanks for your patience!
Here are the links to some helpful articles for your convenience:
- How to contact Support?
- FAQ
- How to create a good bug report?
- General Loading Troubleshoot