You can send us a bug report:
- via the Support window in the game
- to our email: arena.support@plarium.com
- via the web form: https://plrm.me/arena_support
Please note: It's technically impossible to attach a video in the game due to the system limitation. Please use either the email or the web form for that.
To create a useful bug report:
1. Be clear and concise.
2. Make sure the title of your report is relevant to the issue. It will make it easier for us to find it with the search function.
3. Specify the following information:
- Full name of your device (e.g., iPhone X, Samsung Galaxy S9, etc.)
- The version of your OS (e.g., iOS 11.3.1, Android 8.0, etc.)
- Your User ID. It is under your nickname in the Profile tab.
- Steps you performed in the game before the issue happened
- Description of the issue
4. Attach screenshots or a video of the issue
All the information will help us investigate and fix the issue as soon as possible.
Bug Report Example
Master Engineer achievement doesn't work
- iPhone 11
- iOS 16.2
- ID 1234567
- I upgraded my Paragon to the maximum level some time ago and then checked the Paragon achievement window.
- I have my Paragon maxed out, but the Master Engineer achievement isn't completed.
You can check all Known issues for the current version of Mech Arena in this article.