If you suspect that someone else is using your account, please immediately change your Plarium ID, Facebook, and Google Play / Apple ID passwords.
Important Security Information:
- Email and social network security is the sole responsibility of the account holder. If some of your in-game resources have been spent by someone else, we unfortunately won't be able to return them.
- In terms of game architecture, the account owner is the player who currently has access to the account. For this reason, the Support Team does not have any additional means to check and investigate cases when several players claim to be the owner of the same account.
How to Reset Your Plarium ID Password
1. Open the website:
Go to the official website at https://plarium.com/.
2. Access the login menu:
Click the "Profile" button.
3. Enter your email:
Enter your email address and click "Forgot your password?".
4. Recover your password:
Select the "Forgot your password?" option and follow the instructions sent to your email.
How to Protect Your Account in the Future
To avoid similar situations, strictly adhere to these rules:
- Don't share your account login information with anyone.
- Don't share login information for the email connected to your account.
- Don't open suspicious links in messages.
- Don't buy any resources offered by unofficial services outside the game.
- Don't use third-party software that promises in-game benefits.
- Don't buy or sell game accounts.
If you lost access to other platforms:
To find out how to reset your Facebook password, please check their official Help Center. If your email or Facebook was hacked, please contact the Support Team of your email provider or Facebook directly.
See also: How to Keep your Account Safe