If players violate our chat rules, they might be banned by our automated anti-spam system. To prevent your account from getting banned, please avoid sending several of the same or similar messages within a short period of time. Please note that simply tagging other players repeatedly in the chat might also be considered spam.
You can check the ban duration in the error message:
Chat ban error message
For more information, please check the Terms of Use:
https://company.plarium.com/en/terms-of-use/.
If you believe you haven't violated the chat rules, please contact our Player Support team for further assistance.